1. These Terms of Service constitute the Terms upon which you may use the Platform; especially the Terms of placing and modifying Orders, creating Accounts, making payments, exercising delivery, filing complaints and all other rights and responsibilities binding both Customer and 4 Planets S.r.l.

2. Each person that wishes to use the Platform must thoroughly read these Terms of Service.

3. The Platform is dedicated to wholesale Customers, who are or work in the name of a registered business venture.

4. www.4planets.it is a Business-to-Business dedicated sales module that provides each Customer with services available around the clock throughout the year. Those services include but are not limited to ordering forms, registration and login forms, Account, Cart, search bar.

5. In order to use the Platform the Customer must comply with the listed minimum requirements:
- Customer must own an active e-mail account on a domain of his choosing.
- Customer must have both an active e-mail Account and an active Account on the Platform.

6. The Customer is obliged to acknowledge that it is forbidden to use obscene or vulgar language, deliver contents that are unlawful or otherwise objectionable, or using the Platform in a way that is disturbing to either the site itself or to its Customers.

7. All Agreements are concluded in accordance with Italian Laws, primarily in English.

8. All changes in these Terms and Conditions shall be announced to Customers.

1. In order to fully access or purchase Goods on this Platform, you are required to create an Account which will contain certain Company details.

2. In order to create the Account, you must be a wholesale Customer owning or working for a registered business venture with assigned VAT or VAT EU number.

3. All provided information must be accurate and truthful; information must be up to date.

4. It is recommended that you do not share your account details such as your login and password and you keep them safe. Should you have a reason to believe that your Account details have been obtained by a third party, you should contact 4 Planets S.r.l. immediately. 4 Planets S.r.l. accepts no liability for any losses or damages incurred as a result of your Account details being shared by you or stolen from you.

5. All the information visible in your account is restricted trade information and will be treated as such.

6. By registering and creating an Account you agree to the aforementioned Terms.

7. The account is created after completing the registration and positively undergoing verification by 4 Planets S.r.l.

1. Customer must finalize the registration process in order to obtain full access to the Platform.

2. Customer must accurately and truthfully fill all required fields of the interactive form available at www.4planets.it; once the registration is complete, Customer will receive a confirmation email with an activation link.

3. Activating the Account is equal to agreeing to the Terms of Service described here.

4. Customer might terminate the agreement at any given moment, by plainly stating this to the Service provider. The termination takes effect immediately after informing 4 Planets S.r.l.

1. No part of the Platform is intended to constitute a contractual offer.

2. Orders can only be placed by a registered Customer with an active Account.

3. Customer makes an order by virtually adding Goods to Cart. The contents of Cart can be arbitrarily modified.

4. Once the Cart contents are confirmed. Final confirmation ensues once the Customer activates the “Confirm your order” button and equals forwarding the order for further processing and receiving a confirmation email.

5. Should there any errors or mistakes be noticed after the order has been confirmed, the Customer may correct them by contacting 4 Planets S.r.l.; contact details are at all times available on the Platform; potential mistakes must be corrected prior to shipping and 4 Planets S.r.l. undertakes no responsibility in wrongfully submitted orders.

6. The Order is binding for both Customer and 4 Planets S.r.l. at the moment it has been confirmed both by Customer (after pressing the confirmation button) and by 4 Planets S.r.l. after sending the confirmation email.

7. 4 Planets S.r.l. is obliged to provide Customer with a final invoice.

8. Order processing commences when 4 Planets S.r.l. sends to Customer the order confirmation summary.

9. Customer can resign and cancel Order prior to shipping by contacting 4 Planets S.r.l. and clearly stating his decision and not more than 24 hours after having received the order confirmation by 4 Planets S.r.l.

1. Prices are individually assigned to each Customer based on their wholesale offer.

2. The total value of the Order is in strict reference to the contents of the Cart and is presented to Customer along with the confirmation sent by 4 Planets S.r.l. by email.

3. 4 Planets S.r.l. will issue an adequate invoice for each order.

4. All orders must be pre-paid within 5 working days after 4 Planets S.r.l. sends the confirmation email, with exception to individual agreements where delayed payment is possible.

1. Prices are individually assigned to each Customer based on their wholesale offer.

2. Deliveries are executed by external Carriers.

3. Shipping costs are covered by the client according to the quotation showed in the order confirmation email sent by 4 Planets S.r.l.; delivery costs are added to the total value of Ordered Goods

4. Goods are shipped to the address provided by the Customer.

5. Delivery time varies depending on the Country of delivery.

6. If before delivering a package the Carrier states that it was either damaged or incomplete, they are obliged to determine the cause, creating an adequate protocol stating the circumstances of damaging. The same rule applies should Customer claim that the package is damaged upon arrival.

7. If Goods are being ordered from outside of European Union, import duties and taxes may be added onto your Goods, this is not under the responsibility of 4 Planets S.r.l. All Orders shipped outside the European Union are subject to individual shipping quotation and delivery time.

1. 4 Planets S.r.l. is at all times obliged to deliver Goods that are fault free and undamaged. Should the Goods in any way be considered faulty or damaged, Customer is entitled to file a claim and demand either of the below:
- Exchange for a fault-free, undamaged product
- Monetary refund along with a relevant credit note.

2. All claims should be reported to 4 Planets S.r.l. by email within 7 working days after receiving the shipment; all the claimed items should be delivered to Warehouse address: Viale Vasco Salvatelli, 18 - 32026 - Mel (BL) - Italy.

3. Reported and delivered claims will be handled within 15 working days. The Customer will be informed immediately should a decision be made regarding their claim either by phone or email.

1. All content included on the Platform including but, not limited to, text, graphics, logos, icons, images, data compilations, layout, underlying code, and software is a property of 4 Planets S.r.l.

2. All claims should be reported to 4 Planets S.r.l. by email within 7 working days after receiving the shipment; all the claimed items should be delivered to Warehouse address: Viale Vasco Salvatelli, 18 - 32026 - Mel (BL) - Italy.

3. Reported and delivered claims will be handled within 15 working days. The Customer will be informed immediately should a decision be made regarding their claim either by phone or email.